Forrester
The CX Cast
- No. of episodes
- 100
- Latest episode
- 2026-02-12
Where can you listen?
Apple Podcasts
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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.