We F*ucked Up So You Don't Have: Too Friendly for Business? The BFS Trap
🎧 New Episode Alert: "Too Friendly for Business? The BFS Trap" 🤝
Hey, WFUSYDHT fans! It’s Stino & Melanie here, and boy, do we have a story for you! In this episode, we're diving deep into the pitfalls of becoming BFS (Best Friends with Clients) and how it can boomerang on your business relationships.
Join us as we share our own blunders of getting too chummy with clients. I'll tell you about a time when my eagerness to be a "customer happiness manager" completely derailed my focus from what should have been my main goal: driving business value. Spoiler alert: it didn't end well.
Melanie brings her signature blend of warmth and wisdom as she talks about the thin line between empathy and professionalism. She'll share insights into how understanding a client's personal situation can actually boost engagement with your product—when handled correctly.
Together, we'll explore strategies for maintaining that perfect balance between personal connection and professional integrity. Expect practical tips like setting an agenda before client calls, and why keeping interactions professional through LinkedIn and email can save you from a lot of awkward situations.
Whether you're a budding entrepreneur, a freelancer, or anyone who deals with clients regularly, this episode is packed with cautionary tales and savvy advice to help you navigate your business relationships more smartly.
Tune in and learn from our mistakes—so you don’t have to make them yourself! 🚀
We F*cked Up So You Don't Have To
Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!
That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.
No sugarcoating, just real talk and actionable takeaways.
Where can you listen?
