We F*ucked Up So You Don't Have To Renewal Edition
We F*cked Up, So You Don't Have To: Episode 2 - The Renewal Red Flag Rumble
Uh oh, someone forgot the magic renewal dust! 🪄 In this episode, Melanie & Stino spill the tea about a huge account loss that could have been avoided. Buckle up for a cautionary tale about the importance of being proactive in customer success.Here's the down-low:
A promised feature went MIA, leaving a $120,000 client feeling salty and ready to jump ship. ️We're talkin' major red flags ignored, folks. Lesson learned: don't sleep on those warning signs!Stino chimes in with some golden nuggets of advice:
Early renewal discussions are your friend. Don't wait until the eleventh hour! ⏰Handover notes are a lifesaver. Ensure seamless transitions between teams.Churn happens. But it shouldn't be because of a lack of effort on your end.Melanie reflects on her fumbled renewal call and the importance of being prepared.
We all know how crucial it is to provide value to our clients. Don't let a lack of preparation turn a happy customer into a churn statistic!
We F*cked Up So You Don't Have To
Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!
That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.
No sugarcoating, just real talk and actionable takeaways.
Where can you listen?
