Retention Roadmap: Navigating Service Success for New Car Dealerships

There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers.

Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit.

That’s exactly what you’ll get from Retention Roadmap with Bill Springer.

Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts.

Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability.

If you’re ready for that, subscribe now and start transforming your dealership.

• No. of episodes: 44
• Latest episode: 2026-03-03
• Leisure Automotive

Where can you listen?