Customer Experience and the Importance of Engagement with Gerwai Todd
2023-12-28
In this bonus episode, Dave Sobel interviews Gerwai Todd, the CEO of TimeZest, about customer experience and industry trends in the Managed Service Provider industry. They discuss the importance of innovation in service delivery and the need for MSPs to constantly evaluate and add new elements to their offerings. Todd emphasizes the value of community and peer engagement in staying updated with industry trends and finding solutions to complex challenges. They also explore the role of distribution partners in helping MSPs navigate the increasing complexity of available solutions. They discuss the potential for MSPs to build a sales organization and rely on distribution partners for delivering solutions, which can accelerate innovation and reduce the burden of managing a wide range of technologies. This was recorded at IT Nation Connect 2023.
Supported by:
Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Support the show on Patreon: https://patreon.com/mspradio/
Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com
Follow us on:
LinkedIn: https://www.linkedin.com/company/28908079/
YouTube: https://youtube.com/mspradio/
Facebook: https://www.facebook.com/mspradionews/
Instagram: https://www.instagram.com/mspradio/
Business of Tech
MSP Radio- No. of episodes
- 1,203
- Latest episode
- 2023-12-28
Where can you listen?
Apple Podcasts
Spotify
Podtail
Google Podcasts
RSS
Each day, the flood of technology news hits. In an industry that always changes, those who deliver technology services need to focus on the information that matters to them. The Business of Tech podcast focuses on the news you need to know. Covering both the story and why it matters to the way services are created and delivered, channel veteran Dave Sobel brings you up to speed and gives you resources to go deeper. With insights and analysis, this five minute podcast focuses on the knowledge you need to be effective, profitable, and relevant.